Privacy Policy

Last updated: 06/01/2025

Voicely is committed to protecting your privacy and handling your personal data responsibly and transparently. This page explains how we collect, use, store, and protect your information, and sets out the terms under which our services are provided.

1. Who We Are

Voicely
Website: https://voicely.uk

Voicely provides advocacy writing and communication support for people dealing with workplace issues. We are not a law firm and do not provide legal advice or legal representation.

For the purposes of data protection law, Voicely is the data controller of your personal data.

2. What Information We Collect

We may collect and process the following information:

Your name

Your email address

Information you voluntarily provide via contact forms

Details about your workplace situation that you choose to share

Any deadlines or timing information you submit

Technical data such as IP address, browser type, and basic usage data (via standard website analytics, if enabled)

We do not intentionally collect:

National Insurance numbers

Bank details

Medical records

Sensitive personal data unless you choose to include it

We recommend you do not include unnecessary sensitive information in your initial enquiry.

3. How We Use Your Information

We use your information to:

Respond to enquiries

Assess which service may be appropriate

Provide advocacy writing services you request

Communicate with you about drafts, revisions, and next steps

Maintain records for business and compliance purposes

We only process your data where we have a lawful basis to do so, including:

your consent

performance of a contract

legitimate business interests

4. Legal Basis for Processing (UK GDPR)

Under the UK GDPR, our lawful bases for processing personal data include:

Consent – where you have actively contacted us

Contract – where processing is necessary to provide services

Legitimate interests – to operate and improve our service

You may withdraw consent at any time by contacting us.

5. How We Store and Protect Your Data

We take reasonable and appropriate measures to protect your information, including:

Secure access controls

Password-protected systems

Limiting access to information on a need-to-know basis

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

6. Sharing Your Information

We do not sell, rent, or trade your personal data.

Your information may be shared only where necessary with:

trusted service providers (e.g. website hosting, email services)

professional advisers where required by law

All third parties are required to respect the security of your data and process it lawfully.

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request erasure of your data (where applicable)

Object to or restrict processing

Request data portability

To exercise your rights, contact us using the details on this website.

If you believe your data has been mishandled, you have the right to complain to the Information Commissioner’s Office (ICO).

8. Cookies

Voicely may use essential cookies to ensure the website functions correctly. We do not use cookies for intrusive tracking or profiling without consent.

You can control cookies through your browser settings.

9. Confidentiality

Information you share with Voicely is treated as confidential. However, confidentiality does not equate to legal privilege, as Voicely is not a law firm.

Terms of Service

10. Nature of Services

Voicely provides advocacy writing and communication support only.

We do not:

provide legal advice

assess legal merits or prospects of success

represent clients in legal proceedings

act as solicitors or legal professionals

All content provided is for general support and communication purposes only.

11. Client Responsibility

You remain fully responsible for:

reviewing all written content

deciding whether and how to use it

submitting correspondence to employers or third parties

Voicely cannot guarantee outcomes or responses from employers, HR teams, or tribunals.

12. Fees and Payment

All pricing is clearly stated before work begins

Payment is required before delivery of services unless otherwise agreed

Bespoke services are scoped and priced individually

Once work has commenced, refunds may not be available.

13. Deadlines and Urgency

Any deadlines provided are treated as context only.
No turnaround times are guaranteed unless explicitly agreed in writing.

14. Limitation of Liability

To the fullest extent permitted by law, Voicely shall not be liable for:

losses arising from reliance on written content

decisions made using our services

employer or third-party actions

Nothing in these terms limits liability for fraud or where liability cannot be excluded under law.

15. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page.

16. Contact

If you have questions about this policy or how your data is handled, please contact Voicely via the website.